This In-app Credits Addendum ("Addendum") supplements and is incorporated into the Theatr Terms of Service located at https://www.theatr-app.com/terms-of-service. This Addendum governs your use of Theatr's In-app Credits feature. Capitalized terms not defined in this Addendum have the meanings given to them in the Terms of Service.
In the event of any conflict between this Addendum and the Terms of Service with respect to In-app Credits, this Addendum will control.
The Terms of Service set forth below ("Terms") govern your use of Theatr's In-app Credits feature. By using In-app Credits, you agree to these Terms in addition to Theatr's general Terms of Service. If any conflict exists between these Terms and Theatr's general Terms of Service, these Terms shall prevail with respect to In-app Credits.
"Credits" refer to Theatr's in-app currency that can be used to purchase tickets and pay for offers or counteroffers within the Theatr platform.
"Cash" refers to United States Dollars that can be withdrawn to a bank account via Stripe Connect.
"Theatr Wallet" refers to the user's account balance of Credits within the Theatr platform.
3.1. Value and Exchange Rate
The exchange rate between Credits and cash proceeds received via Stripe Connect (such cash proceeds, “Direct Deposits”) is fixed at 1 Credit = 1 USD. Theatr reserves the right to modify this exchange rate at any time with reasonable notice to users.
3.2. Earning Credits
Credits may be earned in the following ways:
a) Converting Sale Proceeds: Sellers may choose to convert their sales proceeds into Credits instead of receiving Direct Deposits.
b) Credit Bonus: Sellers may choose to receive Credits directly at the time of listing a ticket. Theatr may offer a percentage bonus on the ticket price at the time of listing. This bonus is only available to sellers that choose to receive Credits at the time of listing. The applicable bonus percentage will be displayed at the time of listing and is subject to change at Theatr's sole discretion.
3.3. Using Credits
Credits may be used for:
a) Purchasing tickets on the Theatr platform.
b) Paying for offers and counteroffers on the Theatr platform.
c) If a user has insufficient Credits to complete a transaction, the user may choose to pay the remaining balance with their preferred payment method offered through Stripe.
4.1. Initial Selection at Listing
When listing a ticket, sellers must choose one of the following payout options:
a) Direct Deposit: Receive proceeds via Stripe Connect.
b) In-app Credits: Receive proceeds as Credits plus any applicable bonus.
Once this selection is made at the time of listing, it cannot be changed for that particular listing.
4.2. Post-Sale Conversion
If a seller initially selected Direct Deposit at the time of listing, they may later choose to:
a) Withdraw the full amount via Stripe Connect, or
b) Convert the full amount to Credits in their Theatr Wallet. No bonus will be applied when converting after a sale.
Partial conversions are not permitted.
5.1. Payment Methods
Buyers may use the following payment methods:
a) Credits from their Theatr Wallet.
b) Payment via their preferred payment method offered through Stripe.
c) A combination of Credits and payment through Stripe if Credits are insufficient to cover the full transaction amount.
5.2. Independence of Payment and Payout Methods
A buyer’s choice of payment methods has no impact on how the seller receives their payout. Sellers will receive payment according to their selected payout option at the time of listing.
6.1. Non-Convertibility
Credits cannot be converted back to Direct Deposit once they have been issued or converted from Direct Deposit.
6.2. Non-Transferability
Credits are non-transferable between user accounts and cannot be sold, exchanged, or transferred to any third party.
6.3. Platform Limitation
Credits can only be used within the Theatr platform and have no value outside of Theatr.
7.1. Credit Refunds
If an order, offer, or counteroffer paid for with Credits is canceled or refunded, the Credits will be returned to the user's Theatr Wallet.
7.2. Split Payment Refunds
If a user pays for a transaction using a combination of Credits and Cash, and that transaction is subsequently canceled or refunded, the refund will be processed in the same form as the original payment. The Credit portion will be returned to the user's Theatr Wallet, and the Cash portion will be refunded to the user's original payment method through Stripe.
7.3. No Credit Expiration
Credits do not expire and will remain in the user's Theatr Wallet until used.
8.1. Credits Upon Account Closure or Suspension
If a user closes their account, if Theatr terminates a user's account, or if a user's account is suspended for any reason, any unused Credits will be forfeited. Credits cannot be converted to Cash upon account closure or suspension.
8.2. Dispute Resolution
Any disputes regarding Credits must be submitted to Theatr customer support at support@theatr-app.com within 30 days of the disputed transaction.
9.1. System Changes
Theatr reserves the right to modify, suspend, or discontinue the Credit system at any time. In such cases, Theatr will provide reasonable notice to users.
9.2. Bonus Rate Changes
Theatr may change the bonus percentage offered for choosing Credits as a payout method at any time without prior notice. However, any bonus rate in effect at the time a listing is created will be honored for that specific listing.
Users are prohibited from:
a) Selling or transferring, or attempting to sell or transfer Credits outside the Theatr platform.
b) Receiving Credit bonuses by owning multiple accounts that conduct transactions between each other.
c) Using Credits for fraudulent purposes or in violation of Theatr's general Terms of Service.
d) Converting or attempting to convert Credits to Cash through any means not expressly permitted by these Terms.
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Theatr and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:
a) Technical issues that may affect the use of Credits.
b) Unauthorized access to a user's account affecting their Credit balance.
c) Changes to the Credit system, including changes to bonus rates or the discontinuation of the Credit system.
This Addendum shall be governed by and construed in accordance with the same laws governing the Terms of Service.
Any and all disputes or claims that have arisen or may arise between you and Theatr, arising out of or relating to this Addendum (including any alleged breach thereof), should be addressed by the same procedure and requirements set forth in the Dispute Resolution By Binding Arbitration section of the Terms of Service.
If any provision of this Addendum is held to be invalid, illegal, or unenforceable in any respect under any applicable law or regulation, such invalidity, illegality, or unenforceability shall not affect the validity or enforceability of any other provision of this Addendum. The remaining provisions shall continue in full force and effect, and the invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties’ original intent as closely as possible.
Should you have any questions about this Addendum or the In-app Credits feature, please contact Theatr customer support at support@theatr-app.com.
